Customer experience has always been the heart of My Retreat.

Long before I chose the Egyptian cotton towels, the Temple Spa products, the music playlists or the seasonal themes, I chose a feeling. I chose how I wanted people to feel when they stepped through my door.

My original vision was simple but powerful: spa-level luxury delivered with the heart and attention of a dedicated, one-to-one therapist. Not a conveyor belt. Not a clinic. Not a busy salon. A private sanctuary.

Today, My Retreat is an award-winning, one-to-one sanctuary in Cullercoats, offering bespoke massage, facial and holistic therapies designed entirely around you.

The Journey Begins Before You Arrive

The experience does not start when you lie on the couch. It begins much earlier.

It begins on social media, where you get a sense of my creativity and philosophy. It continues on my website, where every treatment is explained clearly so you feel confident before booking. My communications before your appointment are warm, personal and informative, ensuring you feel cared for long before you arrive.

This continuity and care helps create relaxation before the therapy has even begun.

A Private, One-to-One Sanctuary

My Retreat is intentionally one-to-one. I work from home to provide privacy, intimacy and calm. There are no ringing phones, no overlapping appointments and no rushed transitions between clients.

I leave generous time between appointments so you never feel part of a schedule. You are the focus.

This private sanctuary model allows me to offer truly bespoke treatments. Whether you book a massage, facial, immersive experience or seasonal ritual, your therapy is tailored to you on the day.

More Than a Treatment

Throughout your visit, I am not simply delivering a service. I am paying attention.

Over the years, I have come to know my clients well. I remember the names of your children and partners. I know when someone has exams, surgery, a new job, a loss or something joyful on the horizon. So, when you walk back through the door, I already understand a little of what life has been asking of you. That is not paperwork. That is care.

Every therapy is shaped not only by what your muscles or skin need, but by what your life is asking of you at that moment. Some days you need deep muscular release. Some days you need gentle restoration. Some days you need space to talk. Other days you need silence.

As a holistic therapist, I attend to the physical, emotional and energetic aspects of wellbeing because they are never separate.

The details matter. The music is chosen to match the rhythm of your treatment. The room is prepared with intention. The oils are selected for both therapeutic benefit and sensory experience. After your therapy, you have time in the relaxation lounge, so you never have to rush back into the outside world.

You walk in, and you float out.

Experience Is Everything

In a world where many spa experiences feel standardised, I have built My Retreat around something different: individuality.

Everything begins and ends with you, the client.

If you are looking for more than a treatment, if you are seeking a luxury, one-to-one spa experience designed entirely around you, I would love to welcome you.

You can explore treatments and book your appointment here:
Book Your Experience at My Retreat

With love,
Julia 🤍