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ELITE MEMBERSHIP BENEFITS TERMS AND CONDITIONS
ELITE MEMBERSHIP BENEFITS
- A welcome treat of gifts as a thank you for joining
- Up to 20% off bookings
- Regular timeslot and/or priority bookings 2 months in advance
- Priority for re-scheduling appointments when necessary, and personalised support for bookings and membership management
- 10% off all retail products purchased, and first look at seasonal promotions
- £100 of gift vouchers on joining, £50 voucher every consequent year. Plus 10% off all vouchers purchased
- NO cancellation charges if your appointment is rescheduled within the same calendar month, or beyond with discretion. 50% concession on cancellation charges (within 24 hours) where a reschedule is not possible.
- First refusal on cancellations, model opportunities and tester appointments at reduced costs
- Access to the new My Retreat Life area on the website, with monthly meditations, online self-care programmes and more. Value £19 pcm
- Monthly newsletter with inside information, first look at specials and offers etc.
- Exclusive access to Elite only well-being and social events
- Birthday Gathering for you and up to three friends. An evening at My Retreat to enjoy your choice of four well-being sessions.
Choose from:
🧘🏻♀️ Meditation & Mindfulness - go within during a 30-minute guided meditation, as you relax in the lounge, wrapped in cosy blankets and discover other ways to bring more mindfulness into your life
💆🏻♀️ Skin care - a lovely prescription facial class, where you can try the products and learn new techniques in a gorgeous facial experience
💭 Vision Board - create a beautiful visual representation of how you want to feel, what you'd like to do, what dreams you have
👐🏼 Massage - give and receive a wonderful hand or head massage, with instruction from me, and take home a new skill to give to others
- Optional WhatsApp broadcast group
- Cards & gifts for all holidays, and a mini product to take away from every appointment.
You will receive the above from My Retreat, in addition to normal business and seasonal offers, for the monthly subscription of £25 pcm and minimum period of 6 months.
These benefits may be subject to change at the discretion of My Retreat.
The Elite Membership page on the website will always have the latest list of benefits.
ELITE MEMBERSHIP TERMS AND CONDITIONS
I am so pleased you have decided to sign up for my Elite membership - please read the following important terms and conditions before you commit to using them.
This contract sets out:
- your legal rights and responsibilities;
- my legal rights and responsibilities; and
- certain key information required by law.
The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.
In this contract:
- ‘I’, ‘me’ or ‘my’ means My Retreat Ltd; and
- ‘You’ or ‘your’ means the person buying or using my services and resources.
If you would like to speak to me about any aspect of this contract, please contact me by e-mail at julia@my-retreat.co.uk, or telephone: 07788 587466
BACKGROUND
I have an Elite membership for clients who visit My Retreat for therapies. The details of the membership are set out on my webpage here.
I am a limited company with company number 12425998 and with its registered office at 52 Links Road, North Shields, NE30 3DX.
1.1 If you sign up to my Elite membership you agree to be legally bound by this contract.
1.2 If you use any of my free resources (for example a free trial, podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.
1.3 When signing up for the Elite membership or using any resources you also agree to be legally bound by:
1.3.1 my website terms of use and privacy policy
All these documents form part of this contract as though set out in full here.
I shall give you information on:
- the main characteristics of the membership
- who I am, where I am based and how you can contact me
- the price of the membership
- the arrangements for payment, your access to the membership and any relevant timeframes
- how to exercise your right to cancel the contract in the cooling off period if you are a consumer
- my complaint handling policy
3.1 Below, I set out how a legally binding contract between you and me is made.
3.2 You sign up for the Elite membership directly with me and subscription payments will be arranged via Stripe.
3.3 When you sign up for my Elite membership I shall acknowledge it by email.
4. The membership
4.2 The availability of the membership might be affected by events beyond my reasonable control. If so, there might be a delay before I can make the membership available again. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to provide access as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, pandemics, epidemics, IT issues and problems with hosting providers, any law or action taken by a government or public authority.
4.3 I reserve the right to make changes to the membership from time to time and to otherwise make changes in how I operate it.
4.4 The membership is not suitable for persons under 18 years of age, and by signing up you confirm that you are 18 years of age or older.
5.1 You will pay the fees for the Elite membership in accordance with the membership description on the website for a minimum period of 6 months (once the cooling off period set out in section 7 has passed).
5.2 Any content you post or submit to our site or to our Facebook Group while you are a member is subject to our website terms of use and acceptable use policy.
6. Fees and payment
6.1 All prices quotes are inclusive of VAT.
6.2 The fees for the Elite membership are set out in the membership description on the website.
6.3 Membership fees are payable monthly for a minimum period of 6 months (once the cooling off period set out in section 7 has passed). The membership fees are billed on a monthly basis as specified at the time of purchase. Your membership subscription will continue on a recurring basis corresponding to the term of your subscription unless and until you cancel your subscription in accordance with clause 12.1 or the membership is otherwise suspended or discontinued according to the terms of this agreement.
6.4 I may increase the price of the membership fees in future, in which case I will notify you either personally or via email. The increase will apply to the next payment due from you after the notice, provided that you have been given at least 7 days’ prior notice before the charge is made. If you are given less than 7 days’ prior notice, the price increase will not apply until the payment after the next payment due.
6.5 The membership fees are non-refundable except for:
6.5.1 if you are a consumer, your right to a ‘cooling off’ period, as described in clause 7 below; or
6.5.2 where I cancel your membership (other than under 12.3 below) you are entitled to a partial refund for any period of time which you have paid for in advance and during which you will not have access to the membership.
6.5.3 In all other circumstances I am not able to refund to you any of the payments you have made in advance.
7. Cooling off period for consumers
7.1 If you are a consumer, subject to 7.3, you have the right to cancel this contract within 14 days without giving any reason. You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.
7.2 The cancellation period will expire 14 days after you sign up for the membership.
7.3 However, if you use the membership during the 14 day cooling off period, then at this point my refund policy set out in clause 7.4 will apply and if you subsequently exercise your right to cancel during the 14 day cooling-off period you will have to pay my reasonable costs of membership services provided within that time. You confirm use of the membership services within the 14 day cooling off period by booking an appointment with me for which the allocated date and time will then, also as a service, be reserved for you to the exclusion of all others.
7.4 If you cancel this contract in accordance with the cooling off period in clause 7.1, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. However, this will only be the case if you have not used the membership services as specified in clause 7.3. for which you will have to pay my reasonable costs.
8. Intellectual property
8.1 If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
8.2 The resources in the Elite membership are provided for your information and personal use only and (unless I explicitly state or agree otherwise in writing) may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purpose whatsoever.
9. How I may use your personal information
9.1 I shall use the personal information you give to me to:
9.1.1 provide the membership;
9.1.2 process your payment for the membership; and
9.1.3 inform you about any similar products and services that I provide, though you may stop receiving this information at any time by contacting me.
For full details of how I deal with your personal data, see my privacy policy here.
9.2 I shall not give your personal information to any third party unless you agree to it.
10. Confidential information
10.1 Where you participate in any group sessions, for example in communications as part of a Facebook group, you agree to keep strictly confidential any information shared by other members and not to share it with any third parties. You will not use the confidential information of any member for your own benefit except with the explicit consent of that member.
10.2 The obligations in clauses 10.1 will not apply to information which:
10.2.1 has ceased to be confidential through no fault of either party;
10.2.2 was already in the possession of the recipient before being disclosed by the other party; or
10.2.3 has been lawfully received from a third party who did not acquire it in confidence.
10.3 Your confidentiality obligations under this clause will continue after termination of this agreement.
11. Resolving problems and complaints
11.2 I may at my discretion vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
11.3 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
12. Termination of your membership
12.1 Your right to cancel. You may cancel your membership at any time after the initial 6 month period. After you cancel, you will continue to have access to all the benefits of the membership until the end of the billing cycle. Your membership fees are recurring and your membership must be cancelled 7 days prior to the next payment date in order to avoid additional membership charges. It is your responsibility to notify me if you wish to terminate your membership before the expiry date.
12.2 You cancel your membership by contacting Julia Murray in person or via email julia@my-retreat.co.uk.
12.3 I may terminate your membership if you commit any material breach of the terms of this contract.
12.4 If I terminate your membership and suspend or discontinue your access due to your breach of this contract, then you will not be entitled to any credit, refund or discount in relation to the membership fees already paid by you.
12.5 If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.
13. Limit on my responsibility to you
(a) were not foreseeable to you and me when the contract was formed;
(b) that were not caused by any breach of these terms on my part; and
13.1.2 business losses, including loss of business, business interruption, loss of profits, loss of management time and loss of business opportunity.
13.2 My total liability to you is limited to the amount of fees paid by you for the membership services and you confirm your understanding that the price of my membership is calculated bearing in mind this limit on my liability. If you would like me to assume a greater degree of potential liability, please contact me for a revised price for my membership services.
14.1 I shall try to resolve any disputes with you quickly and efficiently.
14.2 Please let me know if there are any problems with my products or services within 7 days of discovering the problem, by emailing julia@my-retreat.co.uk. I will do everything I can in order to reach a successful resolution to the issue with you.
14.3 If you and I cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
14.4 The laws of England and Wales will apply to this contract.
14.5 In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage each other or my website, products and services.
These terms constitute the entire agreement between us in relation to your purchase.
16. Third party rights
16.1 No one other than a party to this contract has any right to enforce any term of this contract.
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